Just wanted to drop in and say hello! I also wanted to say thanks for being such a great and friendly concierge. It was fun to be able to see you in person one day and then another while you were back home as our “virtual concierge” that is pretty amazing. Either way you made my trip with my friend Shelly a fantastic girls’ getaway! Thanks for the great directions and tips for our drive.

Hope all is well with you and family. You are the first virtual concierge experience I ever had and actually one of the best concierge that I ever met!

Cheers, Amy from Vancouver.

Hopefully I’ll send you pictures soon.

what an amazing story! Well worth of the Guinness record. I came across your blog searching through LinkedIn for new contacts in the hotel industry. I have always had passion for hospitality. In fact my name means hospitable. Unfortunately, I have never taken this fact into consideration with my career choices until now. I am at the point where I no longer can ignore my passion. Would you be interested to have a short 15-20 min. informational interview with me about your profession and what it takes to be a great concierge?

Thank you and hope hearing from you soon,

Oksana

Thank you again for being such a good sport with David and I. I hope you received the photos that we took with you.

The Virtual Concierge idea is so wonderful and I admire your dedication to your work and family. At first, David and I thought that you were a prerecorded video and would get a “robot” to answer our questions. But when David was about to pick up the phone you gave him a smile. It kind of scared us, but at the same time got us really excited at the possibility that you were real. We were amazed that technology has come this far that they can create avatars/prerecorded video that can respond to the surrounding.

As our conference came to an end David and I were still debating on whether we should interact with the Virtual Concierge. We figured that if you were real that you were probably outsourced. That you were in another country. We also wanted to take a picture with you to show our friends our Virtual Concierge because no one would believe us. We finally got the courage to pick up the phone and to look like giddy teenage boys as we took pictures. We laughed at how everyone including the staff at the Hyatt were amused by our amusement with interacting with our virtual friend!

Thank you again for being such a great sport and we hope to see you again!

Rudolf

I was at the hyatt from 4/11-17 and I was hesitant to talk to a concierge because most of the time I find less than accommodating. You on the other hand are truly out of this world I am not even sure if you were real:)

Seriously though, I asked for a tee time and a late check out that probably would never have been approved, but she managed to pull some strings and get us accommodation’s.

Awesome job! More hotels should use virtual Anna.

As an educator, a good deal of my research is already done by The Pink Flamingo at http://www.ibritt.com/resources/. This is a gold mine for students, educators, and researchers of all levels of expertise. The author, Kate Britt, is another treasure, and is an accomplished editor (see http://words.ibritt.com/).

For my field of interest, I go to http://www.e-hotelier.com, because it has international links as well as topics in all my fields of interest.

Pass The Cheer,

DrA