How green are you?

 

How can we be more environmentally responsible? After all, we are the caretakers of the Earth and in order for our children’s children to have a future on this Earth, we must try to nurture and care for it. One way to begin is to find out how in our daily lives, are we adding to the environments carbon pollution? This recent article comes up with a formula.  Let’s begin here………….“What is your Carbon Footprint?”

Percolating ideas

 

Dear Dr. A’s Hotel & Resort Management course at Hawaii Pacific University,

Thank you in advance for your participation in thoughtful discussion and dialogue about the many faces of the Hospitality Industry. I am inviting you, my guests, to step into my virtual living room/ think tank. As my virtual guests, I will be serving my imaginary tea/coffee to get the creative juices flowing. Please sit back, get comfortable and feel free to chime in and engage. We may not come up with the answer to the Inconvenient Truth, but in the process, we may help come up with innovative strategies and services for the next generation Hospitality Industry.

My challenge question:

“You are an innovator and can carve out a niche in virtual applications for the Hospitality Industry, what virtual application would it be? How would it work? How would it be better than the traditional process? How would you make it inviting and approachable for those who shy away from technology?”

The touch of Human-ness in technology

 

My motto for the Virtual Concierge has always been “The human-ness in technology” because I discovered that although the Virtual Concierge is only possible through the innovative use of technology, the human and the ability to still make very real, emotional, tangible connections with the guest, is very much a part of what makes the Virtual Concierge captivating, compelling and successful. A recent article in today’s e-Hotelier has touched on this very subject of the use of technology in Hospitality. The article titled,” Do ‘High Tech’ and Hospitality belong in the same sentence?” questions the ability to combine the two without loosing the very essence of  “Hospitality”. If you scroll down to my entry titled, “How am I driving?” and read the comments that guests have made about their Virtual Concierge experience, I would beg to differ………